Unified Event Driven Alarms, Alerts, and Text Messaging
Studies show that the majority of care team communications are prompted by patient-related clinical events (i.e. alarms and alerts from clinical systems). This was further validated by a recent observational research study performed by Extension Healthcare at Saint Joseph Hospital. Extension’s clinical experts shadowed nursing staff at Saint Joseph for 7 days around the clock. The focus of the study was clinical interruptions and the impact on staff and patients. During the study, we learned that 75.9% of clinical communications were in response to patient events originating from the patient epicenter (e.g. physiological monitors at the bedside, nurse call code blue, IV pumps, bed exit alarms, clinical status change events, and more). The results confirm the importance of unifying alarm/alert notifications with event-driven, patient-centric secure text messaging.